Frequently Asked Questions

How does shipping & delivery work?

• Gifts are typically processed within 1-3 business days.
• All orders utilize USPS Priority Mail shipping from Texas. Packages usually arrive to their domestic destination within 1-3 business days.
• We provide domestic shipping to any valid physical address within the United States.

 

Can I include a gift message?

• Every gift box comes with a free handwritten notecard and the message of your choice.
• Specify your desired message using the "Add a note to your order" section on the Cart page.

 

What is your refund policy?

• All orders are final sale and non-refundable.
• We do our very best to ensure your order arrives looking great. Please contact us at hello@shopgenerosity.com if this is not the case and we can work with you on a solution.

 Do you collect sales tax?

• We collect sales tax in accordance with the State of Texas.